SoundCloud is a next-generation music entertainment company powered by an ecosystem of artists, fans, and thriving communities. As one of the world’s most influential cultural platforms, SoundCloud holds a singular market position as both a music-streaming service with the largest catalog of music, and an artist services and distribution business to help artists grow long-term, successful careers.<\/p>\n\n\n\n
Join us as we work together to enrich lives through the shared love of sound. Our Global IT Team is responsible for the productivity and success of all our organizational functions and teams. We empower others to be productive, collaborate and do the best work they can, while keeping a close eye on compliance and the safety of our organization. We are looking for an IT Support Engineer based in our Los Angeles office, that offers hands-on support to all employees in our US based locations (New York \/ Los Angeles).<\/p>\n\n\n\n
You will handle incoming tech support issues, analyze and prioritize the tasks at hand, and resolve them in collaboration with your team. A perfect solution is not everything for you until all questions are answered, and every party involved is happy with the end result. Supporting the local office space infrastructure, from OSI Layer 1 to 7 is what you do best and excel in. Working with mobile device management as well as asset management systems, orchestrating vendors and suppliers, and checking their legal & security compliance is easy for you. Beyond the day-to-day, you improve the SoundCloud user experience by contributing to long term projects and documentation efforts.<\/p>\n\n\n\n
Responsibilities:<\/strong><\/p>\n\n\n\n The ideal candidate has experience with managing network infrastructure and all services associated with an office or productivity space, in an Apple macOS and Microsoft Windows environment, and enjoys solving the tricky tasks. On top of your hands-on support skills – you are a self-starter who enjoys taking over projects, and are able to ensure they are implemented successfully.<\/p>\n\n\n\n Security is a big topic and we expect that you have experience in security topics, investigations and initiatives. Open advocating and practicing secure principles and close collaboration with the Security team is part of every day tasks.<\/p>\n\n\n\n Technical skills:<\/strong><\/p>\n\n\n\n Nice to haves (but not necessary!):<\/strong><\/p>\n\n\n\n Benefits:<\/strong><\/p>\n\n\n\n\n
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