{"id":5017,"date":"2023-03-15T07:03:48","date_gmt":"2023-03-15T07:03:48","guid":{"rendered":"https:\/\/jobs.soundplate.com\/?post_type=job_listing&#038;p=5017"},"modified":"2023-04-15T00:09:52","modified_gmt":"2023-04-15T00:09:52","slug":"senior-customer-support-at-believe-jp","status":"expired","type":"job_listing","link":"https:\/\/jobs.soundplate.com\/?post_type=job_listing&p=5017","title":{"rendered":"Senior Customer Support at Believe (JP)"},"content":{"rendered":"\n<p>Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us one of the world\u2019s leading digital music companies whose moto is to shape the future of music. Believe&#8217;s mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development, in all local markets around the world, with respect, fairness and transparency.<\/p>\n\n\n\n<p>Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It\u2019s an adventure, a human adventure, and one that is propitious and stimulating for all of us.<\/p>\n\n\n\n<p>Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you.<\/p>\n\n\n\n<p><strong>Job Description<\/strong><\/p>\n\n\n\n<p>As a Customer Support you will use our ticketing tool (Zendesk) and you will have to handle a daily number of requests.<\/p>\n\n\n\n<p>You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.<\/p>\n\n\n\n<ul>\n<li>Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting<\/li>\n\n\n\n<li>Make sure to give efficient solutions and answers in a minimal delay<\/li>\n\n\n\n<li>Contribute to create resources in our knowledge base to improve the autonomy of our clients<\/li>\n\n\n\n<li>Training &amp; onboarding for Artists and Labels on our tools<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Requirements<\/h2>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul>\n<li>3-5 years in customer support\/ service experience<\/li>\n\n\n\n<li>Good communication skills with Care, Respect, Empathy<\/li>\n\n\n\n<li>Problem solving mindset<\/li>\n\n\n\n<li>Product knowledge<\/li>\n\n\n\n<li>Attention to detail<\/li>\n\n\n\n<li>Passionate about technology<\/li>\n\n\n\n<li>A team player with positive attitude<\/li>\n\n\n\n<li>Excellent written and verbal communication skills<\/li>\n\n\n\n<li>Fluent in English and Japanese<\/li>\n<\/ul>\n\n\n\n<p><strong>Additional Information<\/strong><\/p>\n\n\n\n<p>Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.<\/p>\n","protected":false},"author":4,"featured_media":975,"template":"","meta":{"_job_location":"Tokyo, Japan","_application":"https:\/\/jobs.smartrecruiters.com\/Believe\/743999866959201-jp-senior-customer-support","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[87],"job-types":[16],"job_listing_salary":[93],"job_listing_working_environment":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Customer Support at Believe (JP) - Soundplate Jobs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jobs.soundplate.com\/?post_type=job_listing&p=5017\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Customer Support at Believe (JP) - Soundplate Jobs\" \/>\n<meta property=\"og:description\" content=\"Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. 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