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User Researcher – Freemium Products & Experiences at Spotify (UK, US, Remote Eligible)

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Job Description

The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.

 

Spotify is looking for a qualitative user researcher to join our Freemium team. Our team is responsible for identifying user needs across global markets and building new product offerings to meet them.

As a qualitative user researcher, your role is to navigate and lead product innovation in an ambiguous space, building a deep understanding of users’ problems and turn user research into insights to inform the development of new products. Together with your teammates you will help drive our ambitious goals, driving the next phase of Spotify meteoric growth!

Responsibilities

  • Work closely with a cross-functional, geographically distributed team of data scientists, user researchers, product managers, designers and engineers across New York, London & Stockholm
  • Define, plan, and conduct exploratory user research
  • Deliver compelling insights to help drive evidence-based product and design decisions.
  • Contribute to the wider Insights community at Spotify

Requirements

  • Have proven experience in research roles in consumer-focused companies with significant expertise in either qualitative exploratory research, and specifically identifying people’s problems and needs to inform the development of new features and products.
  • Hold a degree in Psychology, Human Computer Interaction, Social Science or a related field, or the equivalent in years of professional experience.
  • Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a zero to one space.
  • Have strong interpersonal skills and can easily connect with your partners in product, tech, business and design.
  • A dedicated advocate of a user-centred approach to product development, while also balancing business needs.

Bonus Points

  • Extensive learning opportunities, through our dedicated team, GreenHouse.
  • Flexible share incentives letting you choose how you share in our success.
  • Global parental leave, six months off – fully paid – for all new parents.
  • All The Feels, our employee assistance program and self-care hub.
  • Flexible public holidays, swap days off according to your values and beliefs.
  • Spotify On Tour, join your colleagues on trips to industry festivals and events.

Job Summary

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London - UK ,New York - US, Remote Location
Full Time Job Type
Salary Competitive
Entry level Degree in Psychology, Human Computer Interaction, Social Science or a related field, or the equivalent in years of professional experience.
Spotify

About

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.

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