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Crew Operations Manager, East at Sofar Sounds (US)

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Job Description

As the Crew Operations Manager, you’ll work on the Sofar East Regional leadership team where you’ll lead the Sofar Crew program, ensuring the quality and safety of every show, training, supporting and engaging local Crew members and ensuring your region achieves its show quality and revenue goals.

In the East Region, each market is led by a Show Experience Lead (SEL) who is either part-time or full-time; the SEL team reports into this role, Crew Operations Manager. There are part-time crew in each market that are managed by SELs. These part-time employees, or Crew, are a diverse group of staff who support the performers, host, and fans on-site at every event.

Show experience and quality are at the heart of everything you and your team will do. Creating a welcoming and hospitable concert environment to transform the guest, performer, and venue experience.


  • Oversee a diverse and inclusive Crew hiring, onboarding, training, management and mentoring process in your region
  • Develop and oversee show experience guidelines and training focused on hospitality and customer experience at a show – creating a visually and physically welcoming environment for guests, crew, artists, and venues.
  • Manage quality assurance, ensuring an exceptional experience for every member of the Sofar community — audience members, artists, Hosts and local Crew.
  • Actively contribute to the Sofar Concerts team in developing strategy and innovating around live music experiences
  • Collaborate with our People Ops team to actively partner with with local underrepresented communities to raise awareness of Crew opportunities at Sofar
  • Ensure all events are properly staffed, managing communications and other operational duties
  • Develop authentic, trust-based relationships with Crew to facilitate feedback, engagement, and retention
  • Contribute to achieving regional goals, always with a focus on artist support, quality of experience and diversity, equity and inclusion
  • Understand the Crew needs across your region and how to support them
  • Best practice trendsetter – champions Concert Operations culture and process


  • You have a proven track record of success recruiting, training and managing a large, diverse and distributed event-focused team
  • You have a driving passion to support local musicians and to bring people together
  • You’re comfortable working autonomously, making your own decisions while also collaborating and communicating with a diverse, distributed cross-functional team.
  • You have a sincere and empathetic approach to leadership and develop a self-motivated culture of honesty, inclusivity and accountability
  • You are organized, detail oriented & work well with deadlines
  • You are able to work flexible working hours
  • You’re creative in finding ways to bring the local Crew and community together
  • Previous experience in producing live music events, customer service or hospitality is a big plus
  • Eligible for employment in the US / UK / CAN

Job Summary

New York, NY, USA Location
Full Time Job Type
Salary Competitive


Sofar Sounds reimagines the live event experience through curated, secret performances in more than 400 cities around the world. Cofounded in London in 2009 by Rafe Offer and Rocky Start, Sofar brings guests and artists together in unique locations, without the distractions that plague other live events. Sofar shows begin as a secret: guests sign on for three unnamed performances at undisclosed locations, hosted by community members in everyday spaces — from living rooms and rooftops, to retail stores. Through the transformation of these spaces into captivating venues, Sofar serves as a platform for artists to connect with engaged audiences in cities around the world. Sofar invites guests to discover new artists, spaces, people, neighborhoods and cities, whether at home or abroad, creating an inclusive and accessible global community where people make genuine connections. To learn more about Sofar Sounds check us out at or follow the conversation on social media at @sofarsounds or using #sofarsounds. Need a little more? Check this out:

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